Wan Normila Binti Mohamad (Dr)
Position:
Pensyarah Kanan
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Phone:
06-634 2440
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Miscellaneous Information:

Kelayakan akademik

Academic Qualification

:

1.                   Doctor of Philosophy (PhD) (2016)

Universiti Sains Malaysia

2.                   Master of Management (IT) (2005)

Universiti Putra Malaysia

3.                   Bachelor of Business Administration (Honours) (Marketing) (2002) Universiti Teknologi MARA (UiTM)

4.                   Diploma in Secretarial Science (1986)

Universiti Teknologi MARA (UiTM)

Keahlian Profesional

Professional affiliation / Membership

:

 

Bidang penyelidikan

Research interest

:

Marketing, Services Marketing, Service Quality, Marketing Management, Consumer Behaviour, Tourism Marketing, Business Management, Administrative Office Management

Penerbitan

Publication

:

1.                   Nor Khasimah, A. & Wan Normila, M. (2016).  The Moderating Effects of Patient Satisfaction on the Relationship between Perceptions of Service Quality and Behavioural Intentions. Asian Research Journal of Business Management. Vol. 3.

2.                   Nor Khasimah, A. & Wan Normila, M. (2015).  Linking Service Quality, Patient’s Satisfaction and Behavioral Intentions:  An investigation on Private Healthcare in Malaysia.  Social and Behavioural Sciences, pp. 141-148.

3.                   Nor Khasimah, A. & Wan Normila, M. (2013).  Perceptions of Service Quality and Behavioral Intentions:  A Mediation Effect of Patient Satisfaction in the Private Health Care in Malaysia. International Journal of Marketing Studies. Vol. 5, No. 4. (ISSN 1918-719X E-ISSN 1918-7203)

4.                   Wan Normila, M., Azizah, O, & Mahmod Sabri, H.  (2014).    Sustainable Medical Tourism: Understanding Medical Tourist Companion’s Demographic        Profile of Private Hospitals in Malaysia.  Proceedings for National Research & Innovation Conference for Graduate Students in Social Sciences 2014 – GS-NRIC 2014.

5.                   Wan Normila, M., Azizah, O, & Mahmod Sabri, H.  (2013). Role of Medical                 Tourist’s Companion in Sustainable Medical Tourism Industry. Proceeding for International Interdisciplinary, Bergen, Norway.

6.                   Wan Normila, M.,  Azizah, O, &  Mahmod Sabri, H. (2013).  The Importance of             Patient’s Companion towards Sustainable Medical Tourism in Malaysia.  Proceeding for International Conference on Tourism Development (ICTD), Penang, Malaysia.

7.                   Wan Normila, M.,  Azizah, O, &  Mahmod Sabri, H. (2012).   The Moderating Effect of Medical Travel Facilitators in Medical Tourism.  Procedia – Social and Behavioural Sciences 65 (2012) 358-363. The International Congress on Interdisciplinary Business and Social Science 2012 (ICIBSoS 2012).

Penyeliaan pelajar

Student supervision

:

1.                   Nurulain binti Shariff (2014). The Effects of Job Characteristics towards Job Performance in the Selangor Statutory Body.  Final Year Project of Bachelor Degree.

2.                   Mohamad Luqman Hakim bin Zainuddin (2014).  A Study on Training and Motivation towards Employees’ Turnover at D Hotel, Seri Iskandar, Perak.  Final Year Project of Bachelor Degree.

3.                   Nurul Izzah Bt Omar (2014).  The Effectiveness of Extrinsic and Intrinsic Reward System on Employees’ Motivation at Private Sector Company in Telok Panglima Garang, Selangor.  Final Year Project of Bachelor Degree.

4.                   Muhamad Subri Bin Yusoff (2014).  A Study on Training and Motivation towards Employees’ Turnover at the Chicken Rice Shop Sdn. Bhd., Seri Iskandar, Perak.  Final Year Project of Bachelor Degree.

5.                   Nur Zuhairah Bt Zamberi, Nurshaliza Bt Abdul Kadir and Nur Izzati Bt Zulkiflee (2010).  Study Methods of Diploma Students in Office System Management in UiTM Seri Iskandar, Perak.  Final Year Project of Bachelor Degree.

6.                   Afilah Bt Ab. Aziz, Erma Norliana Bt Mohd Razbi and Norsazeli Bin Mohamad Nordin (2010).  Level of Stress Among Women Staff at Summerset Colonial Hotel and Villas, Kuala Rompin, Pahang. Final Year Project of Bachelor Degree.

Anugerah

Awards

:

1.                   GOLD AWARD. The International Conference and Competition on Teaching and Learning (i-telearn-2017), project entitle “BIZZMATH DEAL 3:  KNOWLEDGE ADVENTURE FOR BUSINESS MATHEMATICS COURSE”, 2017.

2.                   SILVER MEDAL. Penang International Invention, Innovation and Research Design Platform (PIID 2017), project entitle “BIZZMATH DEAL:  KNOWLEDGE ADVENTURE FOR BUSINESS MATHEMATICS COURSE”, 2017.

3.                   GOLD AWARD. Invention, Innovation and Design, UiTM Cawangan Negeri Sembilan 2017 (IID UiTMCNS 2017), project entitle “biZZmATH dEAL”, 2017.

4.                   GOLD AWARD. International Exposition on Syariah Compliant Idea, Invention, Innovation & Design (iSCIIID), project entitle “Umie Muslim Travelling Kit”, 2016.

5.                   Best Presenter Award at National Research & Innovation Conference for Graduate Studies in Social Sciences 2014 (GS-NRIC 2014).

6.                   Post Graduate Research Grant Scheme (PRGS), Division of Research and Innovation, USM, 2011.

Jawatan Pentadbiran

Administrative Position

 :  
  1. 2016 –  2017  : Coordinator of Research Management Unit (RMU), UiTM Negeri Sembilan, Kampus Seremban.
  2. 2005 – 2010 : Assistant Coordinator of Corporate Communication Unit and International Relations, UiTM Perak, Kampus Seri Iskandar.
  3. 2008 – 2009 : Coordinator for Industrial Attachment, Bachelor in Office System Management, UiTM Perak, Kampus Seri Iskandar.
  4. 1997 – 1998  : Coordinator for Industrial Attachment, Diploma in Secretarial Science, UiTM Terengganu, Kampus Dungun.